MB Treecare & Grounds Maintenance Ltd

Last updated: 13 October 2026

At MB Treecare & Grounds Maintenance Ltd, we respect your privacy and are committed to protecting your personal information.

This Privacy Notice explains how we collect, use, store and protect personal data when you visit our website, contact us, request a quotation or use our services.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are…

MB Treecare & Grounds Maintenance Ltd provides professional tree surgery, arboricultural services, landscaping, garden design and grounds maintenance.

We are the data controller responsible for the personal information we collect and process.

Business details

MB Treecare & Grounds Maintenance Ltd
Honeysuckle Cottage
Rous Lench
WR11 4UL

Telephone: 01905 928948
Email: info.mbtreecare@gmail.com
Website: www.mbtreecaregmltd.com

2. Information We Collect…

Depending on how you interact with us, we may collect:

• Your name, telephone number and email address.

• Your home, business or property address.

• Information submitted through our website enquiry forms.

• Details of quotations, surveys, projects and services.

• Photographs of properties, gardens and trees relating to our work.

• Invoices, payment records and transaction details.

• Correspondence between you and our team.

• Website usage information collected through Squarespace.

We only collect information reasonably necessary for legitimate business purposes.

3. How We Use Your Information…

We use personal information to:

• Respond to enquiries and provide quotations.

• Arrange appointments, site visits and surveys.

• Deliver our tree surgery, landscaping and grounds maintenance services.

• Communicate about current and completed projects.

• Process payments and maintain accounting records.

• Manage customer relationships and provide customer support.

• Comply with legal and regulatory requirements.

• Maintain and improve our website.

• Send occasional marketing communications where legally permitted.

We do not sell or rent your personal information to third parties.

4. Our Legal Basis for Processing Information…

Under UK GDPR, we rely on the following lawful bases, depending on the circumstances:

Contract: Where processing is necessary to provide services or take steps requested before entering into an agreement.

Legal obligation: Where we must retain or process information to comply with applicable laws, including tax and accounting requirements.

Legitimate interests: Where necessary to operate our business, respond to enquiries, maintain customer relationships or protect our business, provided your rights and interests do not override ours.

Consent: Where required, including certain marketing activities and non-essential website cookies.

You may withdraw consent at any time where consent is our lawful basis.

5. Website Cookies and Analytics…

Our website is hosted by Squarespace.

Squarespace uses cookies and similar technologies to support website functionality, security and analytics.

We use Squarespace's built-in analytics to understand general website activity, such as visitor numbers and page views.

Some cookies are essential for the operation of our website. Other cookies or tracking technologies may require your consent under UK law.

Where consent is required, visitors will be offered appropriate choices before non-essential technologies are activated.

You can manage cookies through the website's available cookie settings or your browser.

For further information, please see Squarespace's Cookie Policy:

https://www.squarespace.com/cookie-policy

6. Sharing Your Information…

We may share relevant personal information with trusted third parties where necessary to operate our business.

These may include:

• Our website hosting provider, Squarespace.

• Accountants and bookkeeping providers.

• Business software and email service providers.

• Suppliers and subcontractors involved in delivering agreed services.

• Insurers, professional advisers or regulatory authorities where required.

We take appropriate steps to ensure that personal information is handled securely and lawfully.

We never sell customer information to marketing companies.

7. How Long We Keep Your Information…

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, contractual and accounting obligations.

Financial records are generally retained for six years, or longer where required by law.

Customer, quotation and project information is retained in accordance with our business needs, legal obligations and applicable limitation periods.

Information that is no longer required is securely deleted or disposed of.

8. How We Protect Your Information…

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure.

Access to personal information is restricted to individuals who require it for legitimate business purposes.

We use reputable service providers and review our information-handling practices where appropriate.

9. Your Data Protection Rights…

Under UK data protection legislation, you have certain rights regarding your personal information.

Depending on the circumstances, these include:

• The right to access personal information we hold about you.

• The right to correct inaccurate information.

• The right to request deletion of your information.

• The right to restrict certain processing activities.

• The right to object to certain uses of your information.

• The right to request data portability where applicable.

• The right to withdraw consent where processing relies on consent.

You may object to direct marketing at any time.

To exercise your rights, please contact us using the details provided in this notice.

We will respond within the timeframes required by law.

10. International Data Transfers…

Some of our website, email or business service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we ensure that appropriate legal safeguards are in place, as required by UK data protection legislation.

You may contact us for further information about applicable safeguards.

11. Marketing Communications…

We may occasionally contact existing customers about relevant services, seasonal maintenance or business updates where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You can opt out of marketing communications at any time by contacting us.

We will not use personal information for unrelated marketing purposes without an appropriate lawful basis.

12. Photographs of Our Work…

We may photograph gardens, trees and completed projects to document our services and showcase our work.

Where photographs contain identifiable individuals or other personal information, we will ensure that we have an appropriate lawful basis before using or publishing them.

We take reasonable steps to respect customer privacy and avoid publishing unnecessary identifying information.

13. Your Right to Complain…

If you have concerns about how we handle your personal information, please contact us so we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

14. Changes to This Privacy Notice…

We may update this Privacy Notice to reflect changes in our business, website functionality or legal requirements.

Any updates will be published on this page, together with the latest revision date.

15. Contact Us…

If you have any questions about this Privacy Notice or how we use your personal information, please contact:

MB Treecare & Grounds Maintenance Ltd

Honeysuckle Cottage
Rous Lench
WR11 4UL

Email: info.mbtreecare@gmail.com
Telephone: 01905 928948